Returns Policy

  • HOW DO I MAKE A RETURN? It’s very simple. Just send an email to and you will receive detailed instructions on how to make a return.
  • ARE THE PRODUCTS GUARANTEED? We guarantee that the products we sell work correctly and that if they have any manufacturing defect, we will exchange them at no cost. We will then make a claim to the manufacturer. The 2-year warranty means that the products are guaranteed against manufacturing defects during that period but not for misuse or mishandling.
  • WHAT IS NOT INCLUDED IN THE WARRANTY? This does not include defects caused by neglect, shock, misuse, tampering, incorrect voltage or installation, or wear and tear.
    • If any detail of the warranty or proof of purchase is changed, altered or replaced; and / or if the identification number or the guaranteed product is tampered with or repaired, without the prior authorization of
  • CAN PRODUTCS BE RETURNED IN PERFECT CONDITION?  Yes. If you simply do not like them or do not want them, you have 15 days since the moment you receive the products.
  • WHAT DO I DO IF THE PRODUCT IS FAULTY OR DOES NOT WORK AS ADVERTISED? You have 2 years to return any products that do not work or has manufacturing defects. We will process the warranty with the manufacturer.

Prepare the package containing the defective products, inserting them with the original packaging, inside a larger box, so that the original product box must arrive intact, without adhesives or damage. For this, it is essential to reinforce the box that contains the original boxes of the products, it must have a good closure with adhesive tape.

The label that our system generates must be attached to the package to be printed. Do not forget to print and attach this label on each package containing the RMA number associated with the collection in question, in number of packages and an identification bar code.

The warranty covers manufacturing defects and never in any case covers wear or misuse. We will only return the money for those products with manufacturing defects, so you will have to pay close attention to those that show signs of wear or with a barrel.

In the case of damaged packaging or with transport stickers, 100{e50d69532f668e4ce71817e02df8a95891985ff4a3a3ff783e1d1f83a4760cef} of the value of the product will not be returned. For this reason it is important that it is recommended to return the original product packages, only contained in another larger box so as not to damage the product.

  1. The product must keep its original packaging and original seal intact.
  2. The product must be in perfect condition and without obvious signs of use.
  3. The product must be properly packed before returning.
  4. The product must not have been used.
  5. Products in which the package has been glued with stickers, price tags, adhesive paper or similar, will not be accepted.

  • • IS THERE A PRODUCT THAT CANNOT BE RETURNED? Yes. Some personal hygiene products and underwear cannot be returned. We accept returns as long as they have not been used or their condition has changed and are kept in exactly the same condition in which they were sent. If the product has been opened or shows signs of use or tampering, the return will not be accepted. At we make sure that hygiene is always respected and remains unaltered.
    • If the product needs to be exchanged or returned because you don’t like it or if you cancel the purchase, the shipping costs are at your expense.
    • o If the product is defective or damaged and the two year warranty is processed, the shipping costs are paid by, within 15 days of the original delivery. If you have exceeded 15 days, the shipping costs are at your expense.

HOW CAN I RECEIVE THE MONEY? Once the goods have been received at our warehouses, and after checking the status of the item, we will process the refund taking into account the payment method and excluding cash purchases, which will be reimbursed by bank transfer. For any clarification in this regard, you can send us an e-mail to

• Before getting a refund, the following situations will occur:

  • Pending confirmation.
  • Package pending.
  • Package received.
  • Refund denied or refund accepted.
  • Refund processed.

Once we have received the package and accepted the return from our Returns Department, we will credit the cost of the product.